Privacy Policy

This privacy policy tells you how we use personal information collected at this site. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Customer Order Information

Through the course of normal business, we collect customer information like names, postal addresses, email addresses, etc.. The information you provide is used to fulfill your orders and to communicate with you about those orders via phone or email. Those communications are necessary to tell you about shipments and to provide tracking, or to resolve any issue with fulfillment or other aspects of delivering your order as promised.

Other Ways We Use Information to Contact You

We use your email address to communicate with you through our newsletter if you indicate your permission to do so (via the checkboxes on our order checkout page). We also send an email when you are awarded loyalty store credits (if your order included products that include a loyalty store credit offer). And finally, we send one email communication per customer order with a promotional message, currently one time per order, at approximately six months after order completion.

Customer Submissions of Information Other Than Order Information

Customers are invited to submit photos and comments about products that appear on various pages on our site such as our Happy Customers page. Customers are also invited to submit pictures and descriptions of products as part of our Customer Closet submission process. We may use photos and comments by customers to promote the sale of products either on the site or in promotional communications to customers (such as our frequent newsletters via email). However, we only display abbreviated names and general locations when using these materials. We will also communicate with you to deliver store credit/payment information as a result of your interactions with these site features.

Cookie/Tracking Technology

The Site may use cookie and tracking technology. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our site, and understanding how visitors use our site. Cookies can also help customize our site for visitors. Aggregate cookie and tracking information may be shared with third parties. Here is some information regarding the use of cookies and our participation in Google’s Trusted Stores program: Third party vendors, including Google, use cookies to serve the Trusted Stores badge on our website and to serve ads based on your prior visits to our website. You may opt out of Google’s use of cookies to serve ads based on your prior visits to our website by visiting the Google advertising opt-out page. We also partner with SteelHouse and Criteo for advertising purposes. You can visit their privacy policies at the links above and opt-out if you choose. These partners create banners and ads that you may see displayed on other sites and will be based on information they hold about you, or your previous use of our site. This may include your search history, the content you read on or on MotorcycleGear banners, or ads you have previously clicked on.

Distribution of Information/Fraud Prevention

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. We also share customer order information with third party vendors that are necessary to fulfill your order as promised. Examples are: credit card processors/PayPal, shippers such as UPS, our distributors who drop ship merchandise, USPS, BuySafe Purchase Guarantee. All third party vendors with whom we share information have agreed to NOT use any customer information for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. We do not, and will not sell your personal data to any third parties.